What is Salesforce?
Salesforce is a Customer Relation Management tool to keep a track of overall database of customers and streamline all business operations. It comprises of Sales Cloud, Service Cloud, Marketing Cloud, and Chatter which organizations can use to connect to employees and various other services. It is flexible, fast, and easy to use. It helps to build a strong rapport with the customers, by identifying their needs, addressing their problems faster and deploy apps that are customer focused. As it is a cloud-based business application itcan conveniently integrate with other cloud systems as well.
Implementing SalesforceCRM on your own is not an easy task. With the right Salesforce implementation partners, you can gain success faster. Having prior experience with Salesforce projects, your Salesforce implementation partners will help you implement Salesforce, suggest changes, integrate and customize your CRM requirements.
Benefits of Salesforce Implementation
There are many benefits which come with Salesforce implementation. Let’s have a look at the most important of them:
1. Customer Information
Salesforce offers an effective contact management system to store addresses, phone numbers, and other critical data of the customers. This data helps to keep a track of customer’s history, the status of their orders, past communications, and issues as all the information is stored at one place.
2. Account Planning
It is an essential endeavoras it aligns your organization, increases customer satisfaction, and drives revenue. Account planning includes creating alignment between your actions and the customer’s business objectives, understanding of the customer’s needs, looking for new opportunity, making plans for clients account separately.
3. Manage Sales
Salesforce CRM cloud allows you to manage your organization’s sales and marketing. It offers faster and effective ways to collaborate with the customers, sell as a team, manage contacts and track opportunities from the first interaction with the customers to the final handshake.
4. Increase Customer Satisfaction
Salesforce provides a platform for customer service and support. It allows you to create and manage good customer service experience by fostering one-to-one marketing relationship with every customer, understanding their needs, resolving their issues fast to keep customers truly satisfied.
5. Track campaign
With Marketing Cloud, you can create and manage various marketing campaigns, also track their progress status and accordingly integrate effective marketing tools. This in turn will help to improve your marketing strategy over the time period.
With Community Cloud group discussions, sharing of data, insights, images, and files becomes easy, which further enhances productivity. Also, it facilitates communication among an organization’s employees, partners and customers to make quicker and smarter decisions.
Salesforce App Cloud offers you a collection of development tools like force.com, Heroku, AppExchange, Salesforce Thunder. These tools are used to create custom applications to run on Salesforce platform, using which you can customize the CRM according to your business needs.
Since Salesforce is a cloud-based application all the information is up-to-date in real time, it is safe and can use from anywhere with the access to internet connection. So, you can run your entire business from your phone. Additionally, with Salesforce, managing technology becomes easy as upgrades of the application or infrastructure happen automatically. This leads to less expensive maintenance cost and less downtime.
The most important part of your business is your customers and keeping them happy is the top priority. Salesforce makes it easier for better customer management and great customer experiences.
MindZcloud can be your Salesforce implementation guide. MindZcloud provides Salesforce consulting services and Online Salesforce Training, and various courses delivered by experts to train your team making them pros.